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What's the best chatbot software for your website?

4 June, 2023 · 5 min read·Website conversion
What's the best chatbot software for your website?
Looking to implement a chatbot on your website but feeling overwhelmed by the various software options available? Check out our blog post to discover the best chatbot software for your business needs.

Chatbots have revolutionized the way businesses interact with their customers. These intelligent systems can engage with website visitors, answer their queries, and even generate leads for businesses. 26% of companies increased their lead generation efforts by up to 20% using chatbots. 

Chatbots are powered by various techniques of artificial intelligence (AI). They provide a seamless and efficient experience for users. With the growing demand for chatbots across industries, businesses are constantly on the lookout for the best chatbot software to integrate with their websites.

In this blog post, we will discuss the various chatbot software available in the market. We’ll also help you determine which one would be the best fit for your website. Whether you are looking for a chatbot to automate customer support or generate leads for your business, this blog post will provide you with all the information you need. So keep reading to find out which AI chatbot software is the best for your website.

Artificial intelligence chatbot software

Chatbots are computer programs that use artificial intelligence to simulate human conversation. Chatbots have become an integral part of website design and user experience. 

What are chatbots?

Chatbots can be defined as computer programs that use AI algorithms and machine learning to simulate human conversation. They are designed to interact with users in natural language and can help businesses automate customer service, lead generation, and other tasks. Chatbots are increasingly popular due to their ability to improve engagement and customer satisfaction while reducing operational costs.

Why are chatbots important for websites?

Website visitors expect quick and easy access to information. Chatbots provide a fast and efficient way for visitors to find what they need. It eliminates the need for extensive browsing. Chatbots can engage with customers in natural language. This helps businesses build stronger relationships with their audience and improve customer satisfaction.

The current landscape of chatbot software

The popularity of chatbots has led to a rise in chatbot software providers. The current landscape of chatbot software is dominated by providers of AI-powered chatbots. Many of these platforms use natural language processing (NLP). This helps chatbots understand user queries and provide relevant responses. Additionally, many chatbot software providers offer multiple integration options, making it easy to implement chatbots on various platforms.

Benefits of using AI chatbots

As website owners seek better ways to interact with customers, AI chatbots are increasingly becoming a popular tool. The benefits of using AI chatbots compared to traditional chatbots are numerous.

Improved customer engagement

AI chatbots can provide personalized interactions with customers, giving them the feeling of being attended to even when real human agents are unavailable. With improved customer engagement, website owners can improve their customer experience, increase customer satisfaction, and foster customer loyalty.

Reduced labor costs

By using AI chatbots, businesses can reduce the need for human customer service agents, thus saving on labor costs. With more tasks automated, human agents are freed up to focus on more complex issues. This means businesses can improve their bottom line while still delivering high-quality customer service.

Increased sales

Every website wants to make more sales, and AI chatbots can help make that happen. By providing personalized product recommendations or special offers, AI chatbots can increase conversion rates, thus driving up sales.

More accurate data analysis

AI chatbots can gather key information about customers, such as their preferences, behavior, or demographics. This data can then be used to improve marketing strategies or adjust business tactics.

Overall, the benefits of using AI chatbots are significant. By utilizing these emerging tools, website owners can improve their interactions with their customers. This makes it a win-win for everyone involved.

Factors to consider when choosing an AI chatbot builder

Looking for AI chatbot software? There are certain factors that you need to keep in mind. Choosing the right software is crucial to ensure that your chatbot operates efficiently and provides an excellent customer experience. Here are some key factors to consider when choosing AI chatbot software.

1. Pricing

Pricing is a critical factor when choosing an AI chatbot software. Compare the pricing options of different software providers to determine which one is within your budget. But make sure to consider factors other than price. The cheapest option may not have all the features that you need. So be sure to examine other factors as well.

2. Features

Another factor to consider is the features that the AI chatbot software has. You want a software that can perform various tasks. These include answering frequently asked questions, providing product recommendations, and handling customer service inquiries. Make sure to assess the features of the software. This is so you can see if they match your needs.

3. Support

An AI chatbot software can be complex to set up and use. That’s why you must choose a software provider that offers excellent customer support. Check if the software provider offers assistance with installation and technical support. You should also look for resources to help you troubleshoot any issues. For instance, tutorials or forums. 

4. Integration

Check the integrations that the software offers. Consider if the software can seamlessly integrate with your website and other business systems. You want an AI chatbot software that can unify your customer service efforts across various channels, including your website, social media, and email.

By considering these factors, you can narrow down your choices and select an AI chatbot software that will meet your needs.

Top AI chatbot platform for 2022

When choosing the best AI chatbot software for your website, there are several options available. Here are the top AI chatbot software for 2023.

1. is an AI chatbot software that offers a variety of features. These include NLP, sentiment analysis, and machine learning. It allows you to create custom chatbots to interact with your customers. It provides a live chat feature to connect with your team. also offers integrations with popular platforms. For instance, Facebook, Slack, and WhatsApp.

2. Tars

Tars is another AI chatbot software that allows you to create conversational landing pages for your website. It offers drag-and-drop functionality to create custom workflows. And its AI engine uses machine learning to improve the accuracy of responses over time. Tars also offers integrations with popular platforms such as HubSpot and Salesforce.

3. is a no-code AI chatbot software that allows you to design conversational landing pages without any development skills. It offers a drag-and-drop interface to create custom workflows, and its AI engine uses NLP to understand customer queries. also offers integrations with popular platforms such as Slack, HubSpot, and Zapier.

4. LivePerson

LivePerson is an AI chatbot software that offers conversational AI with machine learning capabilities. It offers a variety of features. These include personalized messaging, geo-targeting, and sentiment analysis. Additionally, LivePerson offers integrations with popular platforms such as Facebook and WhatsApp and provides a live chat feature to connect with your team.

Choosing the best AI chatbot software for your website depends on your business needs and budget. It's important to do your research and test out different options. This is so you can see which one works best for you. Ultimately, implementing an AI chatbot on your website can improve customer engagement, reduce labor costs, and increase sales.

How to implement an AI chatbot on your website

There are several ways to implement an AI chatbot on your website. Each option requires its own set of steps. Here's a breakdown of the most common methods.

DIY implementation

Let’s say you're comfortable with coding. Plus, you want complete control over your chatbot's functionality. Then you can opt for a DIY implementation. This involves building your chatbot from scratch, using programming languages like Python or JavaScript. It's a time-consuming process. But it allows for endless customization options.

Outsourcing implementation

Let’s say you don't have the technical expertise. Or maybe you don’t have time to create a chatbot from scratch. Then consider outsourcing. You can hire a developer or development team to build your automated chatbot for you. This approach saves time and resources, but it is more expensive than a DIY implementation.

Pre-built chatbot platforms

Another option is to use pre-built chatbot platforms. These allow you to customize and deploy your chatbot quickly and easily. Most chatbot platforms provide a drag-and-drop interface. This puts the power of AI chatbots within reach for non-technical users. These platforms also offer templates or pre-built bots for various industries.

Integrating with AI-powered APIs

Finally, you may choose to integrate your website with an AI-powered API, like Dialogflow or IBM Watson. By integrating with APIs, you can leverage the power of AI without the need for coding or development experience. APIs are very affordable and can be easily integrated with various platforms and channels for communication.

AI chatbots can offer significant advantages to businesses. But they’re not a one-size-fits-all solution. It's crucial to assess your specific business needs, goals, and resources before investing in chatbot software. Additionally, you should always test and iterate your chatbot's performance. This is to ensure it's delivering value to your customers.

Choosing the best tools for your business 

With the right AI chatbot software, you can provide your customers with an improved user experience. You can boost your sales and streamline your customer service operations. Aside from chatbots, your business can also benefit from other tools, such as client engagement solutions. 

B12 offers various engagement tools to help you improve and scale your business. Our all-in-one platform enables you to look professional online and reach new clients. Acquire and nurture clients by making it easy for them to schedule appointments, contact your business, and submit payments. Get started for free.

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