Knowledge base template
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Free knowledge base template with a search bar, five help categories, 35 articles with read times, breadcrumbs, an on-page table of contents, and feedback.
What’s included in this knowledge base template
- Who it’s for
- SaaS teams and support leads who want customers to find answers without contacting support. The example content is based on Loomstack, a fictional project management app.
- Pages and sections
- How can we help search
- Browse by Category
- Category pages
- Article pages
- Browse all docs sidebar
- Support contact page
- Features
- Article counts on each category card
- Read times on article excerpts
- On this page links and breadcrumbs inside articles
- Was this helpful yes or no prompt
- What to change first
- Rename the five categories to match how your customers describe their problems, and swap in your most-read support articles.Try asking“Add a changelog page that lists product updates by month”
Knowledge base template FAQs
A knowledge base template gives customers a help center where they can search for answers or browse documentation by category. B12's AI can generate the starting structure from a description of your support content and audience.
It should include a prominent search bar, followed by category cards for topics such as billing, integrations, and troubleshooting. Article excerpts, estimated reading times, breadcrumbs, and a sticky table of contents help people find the right answer without needing to contact support.
Yes, the layout is designed to guide visitors to the right article in just two clicks or one search. You can use the visual editor to adjust the category cards and article layout as your help docs grow.
Keep the search bar prominent and group articles into clear categories rather than making visitors scan through a long list. Monospace styling for code and field names helps technical content stand out, while a sticky table of contents is especially useful for longer articles.
It fits software companies publishing customer-facing help docs, but teams that need to explain product benefits and capture sales leads first should consider a SaaS landing page template. Keep support articles focused on solving problems; B12's design experts can help refine the layout for your documentation needs.
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